Please note that to the extent permitted by applicable law, all purchases are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.
1. MONEY-BACK GUARANTEE RULES
In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that all of the following conditions are met.
You must contact us via email [email protected] within 30 days after your initial purchase and before the end of your subscription period.
You should have adhered to the plan for at least 14 days in a row, and your refund request should include supporting materials to demonstrate your compliance.
We will review your application and notify you (by email or chat) whether your application is approved.
IMPORTANT STATEMENT
Please note that only fulfillment of all the above requirements allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
Personal reasons (you don’t like the product, it did not meet your expectations etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).
2. GENERAL REFUND RULES
Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and non-exchangeable, unless otherwise is stated herein or is required by applicable law.
Note for residents of US states. If you reside in California and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for the EU residents: If you are an EU user, you have a period of 14 days to withdraw from a contract, without giving any reason, and without incurring any costs.
The cancellation period will expire after 14 days from your purchase of the Service. If you have benefitted from a free trial, the cancellation period will expire 14 days from the beginning of your free trial.
Subject to the above clause, to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by e-mail at [email protected].
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse you for all payments received from you. We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have been presented with, and you have provided your prior express consent to begin the performance during the right of withdrawal period and acknowledgment that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible for a refund in relation to digital content and will only be eligible to a proportional refund in relation to digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgment on a durable medium.
How to request a refund. If you are eligible for a refund, as outlined herein or required by applicable law, and would like to request one, please follow the instructions below:
App Store Purchases:
If you purchased a subscription or enabled a free trial through the App Store, please note that refunds are handled by Apple. To request a refund, follow the instructions provided on the Apple support page.
Google Play Store or Website Purchases:
If you purchased a subscription or enabled a free trial using your Google Play Store account or directly through our website, please contact our support team at [email protected].
Last updated: 15.06.2024